Valencia, Grace Natalie, and A G Sudibyo. “Pengaruh Kualitas Pelayananan Terhadap Loyalitas Penumpang Maskapai Penerbangan Batik Air”. CARAKA : Indonesia Journal of Communication 2, no. 2 (December 31, 2021): 89–103. Accessed August 25, 2026. https://caraka.web.id/index.php/caraka/article/view/63.